Refund & Return Policy

Last Updated: September 4, 2026

At merabazar.pk, we want our customers to have a satisfactory shopping experience. If you receive a damaged, defective, incorrect, or significantly different product, you may contact us to request a return, replacement, or refund, subject to the conditions below.

1. Eligible Returns

A return or replacement may be considered if:

• You received the wrong product.
• The product arrived damaged or defective.
• The product is missing essential parts or accessories.
• The product received is significantly different from the product ordered.

The product must generally be unused and in its original condition, packaging, accessories, tags, and other included items.

2. Return Request Period

Customers should contact us within 7 days of receiving the order if there is a problem with the product.

To request a return, please contact us through WhatsApp at 03102081027 and provide your order details along with clear photos or videos showing the issue.

3. Non-Returnable Items

Certain products may not be eligible for return due to their nature, hygiene requirements, customization, or other applicable restrictions.

Products that have been used, damaged after delivery, altered, or returned without their original packaging may also be rejected.

4. Change of Mind

Returns due to a simple change of mind may not be accepted unless specifically stated on the product page or agreed to by merabazar.pk.

5. Refunds

Once a returned product has been received and inspected, we will determine whether the return qualifies for a refund or replacement.

If approved, the refund will be processed using the applicable payment method or another mutually agreed method.

Refund processing time may vary depending on the payment method and financial institution.

6. Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible.

We may request photographs or a video of the package and product to verify the issue and process your request.

7. Return Shipping

If the return is due to an error on our part, such as sending an incorrect or defective product, merabazar.pk may arrange or cover the applicable return delivery cost.

For other approved returns, the customer may be responsible for return shipping charges.

8. Order Cancellation

You may request cancellation of an order before it has been dispatched.

Once an order has been shipped, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return procedure.

9. Refund Rejection

A refund or replacement request may be rejected if the product does not meet the applicable return conditions or if the issue is caused by misuse, accidental damage, improper handling, or normal wear and tear.

10. Contact Us

For returns, refunds, or exchanges, contact us:

WhatsApp: 03102081027
Website: merabazar.pk

Please keep your order number and relevant product information available when contacting us.