Return & Refund Policy

At MeraBazar.pk, we aim to provide our customers with a smooth and reliable shopping experience. If you are not satisfied with your purchase, you may request a return within 7 days of receiving your order, subject to the conditions mentioned below.

1. Return Eligibility

A return request can be made within 7 days from the date you receive your order.

To be eligible for a return:

• The product must be unused and in its original condition.
• The product should be returned with its original packaging, accessories and any included items.
• The product must not be damaged due to misuse, negligence or improper handling by the customer.
• The return request must be submitted within 7 days of delivery.
• Products that have been used, altered or damaged after delivery may not be eligible for return.

2. Damaged or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us as soon as possible after delivery.

For such cases, we may request clear photos or a short video of the product and packaging so that we can verify the issue and process your request accordingly.

After verification, MeraBazar.pk may offer a replacement or refund, depending on the nature of the issue and product availability.

3. Change of Mind Returns

If you simply change your mind after receiving the product, you may request a return within 7 days, provided the product remains unused, undamaged and in its original packaging.

Return shipping charges for change-of-mind returns may be the responsibility of the customer.

4. Return Process

To request a return, please contact our customer support within 7 days of receiving your order.

Please provide your order details and explain the reason for the return. Where required, our support team may ask for photos or videos of the product.

Once your return request is approved, we will provide you with the necessary return instructions.

Please do not send a product back without contacting us first, as unauthorized returns may not be accepted.

5. Refund Policy

Once the returned product is received and inspected, we will notify you regarding the status of your refund.

If the return is approved, the applicable refund will be processed through the available payment method or another suitable method communicated by our customer support team.

Refund processing time may vary depending on the payment method and banking or payment service provider.

Any applicable delivery or return shipping charges will be handled according to the reason for the return and the applicable terms of this policy.

6. Non-Returnable Situations

A return may not be accepted if:

• The 7-day return period has expired.
• The product has been used or damaged by the customer.
• The product is returned without its original packaging or included accessories where applicable.
• The product has been altered, modified or misused.
• The product is returned in a condition that is substantially different from the condition in which it was delivered.

Certain products may also have specific return conditions due to their nature. Any such conditions will be clearly communicated on the relevant product page where applicable.

7. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

Cancellation requests can only be accommodated if the order has not already been processed or dispatched.

Once an order has been dispatched, it may no longer be possible to cancel it, and the customer may need to follow the applicable return procedure.

8. Return Inspection

All returned products are subject to inspection after we receive them.

Approval of a return or refund depends on whether the product meets the conditions described in this policy.

If the returned product does not meet the required conditions, the return or refund request may be declined.

9. Contact Us

For any return, refund or order-related concern, please contact MeraBazar.pk through the contact details provided on our website.

Our customer support team will review your request and guide you through the applicable process.

By placing an order through MeraBazar.pk, you acknowledge that you have read and understood this Return & Refund Policy.