FAQs

Frequently Asked Questions

How do I place an order?
Open the product you like and click "Add to Cart." Then click the cart icon and select "Check Out." Fill in your name, phone number and complete delivery address, and confirm your order. You'll receive a confirmation call or message shortly after.

Do I need an account to order?
No. You can check out as a guest with just your name, phone number and address.

Can I change or cancel my order after placing it?
Yes, but only before it's dispatched. Message or call us on WhatsApp as soon as possible. Once the courier has picked up your parcel, it can no longer be cancelled and would need to follow our return process instead.

How long does delivery take?
On average, 3–4 working days. Same city orders arrive in 2–3 working days, and other cities in Pakistan in 3–5 working days. Remote areas, weather, or holidays can occasionally add a day or two.

Do you deliver all over Pakistan?
Yes, we ship nationwide through trusted courier partners.

Is delivery free?
Delivery is free on all orders above Rs. 2,000. Orders below that may carry a small delivery charge, shown clearly at checkout.

Can I open the parcel before paying?
Yes. We follow an "Allow to Open Parcel" policy for Cash on Delivery orders — you can check your item in front of the rider before paying.

What payment methods do you accept?
Cash on Delivery (COD), JazzCash, EasyPaisa, and Online Bank Transfer.

Is Cash on Delivery available everywhere?
COD is available in most cities we deliver to. For advance-payment orders, please share your payment screenshot with our support team on WhatsApp so we can confirm and dispatch your order.

What is your return policy?
You can request a return within 7 days of receiving your order, as long as the product is unused, undamaged, and in its original packaging with all accessories included.

My product arrived damaged or wrong — what now?
Message us on WhatsApp right away with a clear photo or short video of the item and its packaging. Once verified, we'll arrange a replacement or refund depending on availability.

How do I start a return?
Contact us on WhatsApp within 7 days of delivery with your order details and reason for return. Our team will confirm eligibility and share return instructions. Please don't send anything back before we've confirmed the return.

When will I get my refund?
Once the returned item reaches us and passes inspection, we'll notify you and process the refund through your original payment method or another method agreed with our support team.

What kind of products does Mera Bazar sell?
We stock everyday essentials across four categories: Beauty & Personal Care, Baby Toys & Care, Electronic Gadgets, and Home & Kitchen.

An item I want is out of stock — will it come back?
Most items are restocked regularly. Message us on WhatsApp with the product name and we'll let you know as soon as it's available again.

Still have a question?
WhatsApp us at +92 326 2022774, or email merabazar230@gmail.com. Visit us at Central Plaza, Behind Gul Plaza, Saddar, Karachi.